Our Reviews

We took our car in to Hare/Carpino dealership to get the oil changed, tires rotated, lubed etc, and everything was done efficiently and I'm a timely manner. The employees were courteous and polite. The appointment went well.

Everyone kind friendly accept my device dog offer us water or anything we needed

Everything went well Jacob Harms took good care of me.

Poor service, very un organized

Everyone is nice and very helpful

Went in for an inspection, thought that the vehicle overheated on my drive there. They did not hesitate to check everything over even though it was not a scheduled service. Turns out the gauge was broken, but they made sure I was safe to drive home.

This is my second experience with the new company, I bought by 2024 GMC Denai last year from the prior company. I have to say, neither experience has been great. My first one was an oil change the next day after the change, I understand they were having issues with the changes, but my scheduled oil change took several hours. I gave the, grace on that one, knowing they were still trying to figure it all out. Last week I had a tire damaged and ordered a new one, they made my appointment the next day, I called before i took it out for repairs to confirm the tire was in, it was. I dropped it off for what they told be would be a half hour and they would call. 2 hours later i went back to check, still hadn't been in yet. I took four hours and I had to check back because I didn't receive a call.

Have been having trouble with my 2024 Silverado 2500hd diesel. Mostly electrical. Not the dealerships fault. They've been really great. Not bad service just bad product.

Good communication

It was GREAT!! We had a water pump go out on our car and the mechanics worked really hard and fast to get us on the road. It was our 49th Wedding Anniversary and we were headed to the lake!!! We really Appreciate them getting us on our way.

No issue, everything when very smooth.

Friendly and efficient

Great crew at Chevrolet. Problems with my 2024 Silverado 2500hd diesel not their fault. Bad manufacturing. They have been great to deal with.

Very friendly and professional was a good experience

Friendly service department

Great job

good service didn't take very

They were very professional and great

Very good

Great friendly service

We are very satisfied with every visit, they always explain everything very well & make sure we are satisfied. Everyone is very pleasant to work with.

Reserved time gives a timely experience.

Great people to work with, caught problems I didn’t know I had and took care of it.

Quick & easy process.

Got in at schedule time,very friendly

It was easy to communicate with the sales team. And they were certain that I was satisfied.

Lauren was great to work with.

All good

Charged me over $2000 and didn’t fix the problem… unprofessional and lost my business

I was very pleased with the service and employees.

Ok

Great dealership. Super people to work with. Will buy from again.

Great warranty service

Took care of the issue, on time and effectively

We are traveling from South Carolina to Colorado in a GMC 1 ton pickup pulling a 35’ camper. We started having regeneration issues and the truck went into reduced power mode causing us to lose speed going up hills, down to 50mph. Not good on I -70. We called the dealer and said we would limp our way into their shop at 4:00 pm on Friday. They said to come in and they would look at it. They put 3 technicians on it immediately. They were able to get it regenerated and the codes were cleared. We were extremely pleased that they stayed late on a Friday night to get the job done. We successfully drove to our campground that evening, 75 miles away. However the next day, about 25 miles into our trip, the same regen error code displayed and we were back in reduced power mode. We had a campground reservation in Abilene and made it there. The next day the Chevy dealership there was able to work us in and fix the issue. We are still grateful for the service provided here, however we paid an extensive amount for labor, to not have a completely fixed problem. We were not told ahead of time that the labor rate was going to be tripled because 3 technicians were assigned to work on it. We were there for 1.25 hours and the labor bill was over $500. We feel we were taken advantage of because of being a Friday night and we were traveling.

I have always loved the employees there and they know what they are doing

Very friendly and courteous.

EXCEPTIONAL!

When I booked the appointments, the staff were very polite and efficient. After investigating the complaint that I wanted checked, the staff called me to advise me of the problem, gave me the estimated cost of the repair, and answered my questions completely. I am highly pleased with this visit.

Quick and friendly

Creighton is always a pleasure to deal with

Great experience with great people.

Great service and on time with schedule

My sales person was fantastic.

I appreciate that your technicians were able to fix my car, but overall I wasn’t very happy with the experience at the service department. My car was towed in on a Friday afternoon close to closing time, and I was told diagnostics would start Monday. When I called Monday for an update, I was told they were behind and hadn’t gotten to it yet. I called again Tuesday around noon and was told by the person who seemed to be in charge that he didn’t know whether the diagnostics had started because the technicians hadn’t updated him. That really surprised me — it didn’t give me much confidence that things were being managed or communicated clearly. Later that day, I stopped by to grab some things from my car. When I got there, I passed someone smoking right outside the overhead door to the service area and assumed he was a customer. I also saw a technician smoking while working on a vehicle inside. After waiting a few minutes, the man who had been outside came in — and it turned out he was the service manager. He was polite when we spoke, but the whole scene didn’t feel very professional, especially for a service department that represents a dealership. By the end of the day, I did finally get an update and an estimate, and I appreciated that communication once it happened. On Thursday, I was told the car was ready for pickup, but the service department informed me that the driver-side window motor had stopped working. This surprised me since the window had been rolled down earlier in the week without any issue. I understand it could just be bad timing, but given everything else, it didn’t inspire much confidence. I’m glad the repairs were completed, but the lack of professionalism and clear communication really stood out. If you want customers to come back and recommend your service, I’d strongly suggest improving professionalism and keeping people more informed — that’s what builds trust and makes people want to return.

Fast, efficient and friendly. Very professional

They did a great job! Fantastic customer service!!

Good

Courteous, quick service at a fair price. Highly recommended.

It was a great experience.

I was very pleased with my experience in the shop.

Bought a 2025 Trax, all went smooth was out of there in no time.

Hare-Carpeno dealership did a great job servicing our two vehicles. They worked on both vehicles in a timely manner and were very polite and courteous.

COULD NOT GET ANYONE INTHE SERVICE DEPARTMENT TO CALL ME BACK UNTIL I SPOKE WITH MANAGEMENT TO SEE WHY THEY WOULD NOT GIVE ME A CALL BACK WHEN THEY SAID THEY WOULD I WOULD HAVE TO CALL MYSELF TO CHECK UP ON MY APPOINTMENT

Great dealership to work with

Lauren is wonderful to deal with!!

Brought truck in for warranty work and everything went well.

Great

Good friendly service.

The service department checked out the problem and found they didn't have the part on hand , but they told me that they would arrange an install time when they recieved the part needed

Smoorh

It was nice and they got stuff done. But was little slow i thought

Everyone was very polite and said Hi. They got me in right away and my car was done sooner than the time I was told.

Well maintained shop. Service to vehicle was accomplished in a timely manner.

Great customer service!

The service department was very friendly and helpful.

Always very pleasant.

Everything Thing was great

As usual Jacob Harms was great to deal with and took care of business.

Everybody there is top notch, and treats me very well.

It was great!

Service person was very helpful & answered my questions. My check up & oil change was completed promptly. Very pleased. Everyone there is very nice & helpful.

Got there early and they got me in. Great service.

Very nice courteous professional people that helped us.

Process was quick and smooth.